Refund and Returns Policy – Carty.qa
At Carty.qa, we strive to provide our customers with the best shopping experience by offering high-quality products. However, if you are not satisfied with your purchase, we are here to help.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Returns & Exchange Policy
Eligibility for Returns:
- Items must be returned within 7 days of receiving the product.
- The product must be unused, in its original packaging, and in the same condition as received.
- Returns will not be accepted for perfumes, cosmetics, or skincare products due to hygiene and safety reasons.
- Learning toys and other non-cosmetic items are eligible for return if they are damaged, defective, or incorrect upon delivery.
Non-Returnable Items:
- Opened or used perfumes, cosmetics, and skincare products.
- Personalized or customized items.
- Clearance or sale items (unless defective).
Exchange Policy:
- If you received a damaged or incorrect product, we offer an exchange for the same item.
- If the item is unavailable, we will provide a store credit or a refund as per our policy.
Refund Policy
Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed within 7-10 business days through the original payment method or store credit.
- Shipping fees are non-refundable unless the return is due to an error on our part (wrong item, defective product).
Late or Missing Refunds:
If the issue persists, contact our support team at info@carty.qa.
If you haven’t received your refund within the stated time, please check with your bank or payment provider.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
How to Initiate a Return?
Contact Us:
- Email us at info@carty.qa or WhatsApp us at +9746003432 with your order details and the reason for the return.
Provide Evidence:
- If the product is damaged or incorrect, send clear pictures/videos for verification.
Return Approval:
- Once approved, we will share the return instructions.
Return the Item:
- Pack the item securely and send it to our provided address.
Receive Your Refund/Exchange:
Once we receive the returned item, we will process your refund or exchange accordingly.
Shipping Costs for Returns
Customers are responsible for return shipping costs unless the return is due to a mistake from our side.
In case of a damaged or incorrect item, we will cover the return shipping costs.
Need help?
or any queries, feel free to reach out to us at :
📞 Customer Support: +974 6003432
📧 Email: info@carty.qa
We appreciate your trust in Carty.qa and look forward to serving you again! 😊